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Returns & Exchanges
We want you to love your LONDONTOWN experience. If you are not completely satisfied with your purchase, we accept returns of lightly used or unopened products within 30 days of delivery.
1
Initiate Request
Visit our online returns portal with your order number and zip code to start the process.
2
Pack Your Items
Securely pack the items in their original packaging to prevent damage during transit.
3
Label and Post
Affix the prepaid shipping label provided by our portal and drop the package at any authorized carrier location.
4
Receive Refund
Once received and inspected, your refund will be processed back to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing